Frequently Asked Questions
Your Insurance Enrollment Form must be completed and returned to AmWINS Group Benefits. ID cards will be mailed directly to your home within approximately 10 business days from the date we receive the request. If you have single coverage, you will receive one card; if you have family coverage, you will receive two cards. Additional cards may be obtained upon request for eligible dependents that are away at school or do not live at home.
TRICARE Supplement claims should be mailed to:
WEB-TPA
P.O. Box 1868
Grapevine, TX 76099-1868
Medicare Supplement claims should be mailed to:
Transamerica Life Insurance Company
Regional Claims Office
P.O. Box 97
Scranton, Pennsylvania 18504-0097
Your EOB's and other documents can also be emailed or faxed to:
Email: Tricare@webtpa.com
Fax: 469-417-1960
It normally takes 2-3 weeks from the receipt of your claim for it to be processed and a check to be mailed. This does not include mailing time. When a claim is missing information such as name, social security number, diagnosis, physician information or a TRICARE Explanation of Benefits (EOB), the claim may be placed into a pending review file and payment may be delayed until such time when the information is received.
The premium payments mailed to Dallas are deposited directly into the bank and premium payments are posted into the billing system in a timelier manner.
- For Billing and Collection inquiries: 1-800-808-4515
- For Claims inquiries: 1-855-688-1303
At this time we are unable to accept credit or debit card payments. For your personal convenience, you can pay your premiums automatically by Electronic Funds Transfer (EFT). Authorized EFT payments from your bank checking account are processed on the 1st of the month.
If your insurance policy has lapsed for over 45 days, you must reapply for insurance coverage. Reinstatement is only considered if the lapsed period is less than 45 days.
Insurance carriers require the original claim be submitted for processing. Currently you cannot file a claim online.
Unfortunately, you cannot check the status of a claim at this time. Please contact us at 1-800-808-4514.