Frequently Asked Questions

When will I receive an ID card?

Your Insurance Enrollment Form must be completed and returned to AmWINS Group Benefits. ID cards will be mailed directly to your home within approximately 10 business days from the date we receive the request. If you have single coverage, you will receive one card; if you have family coverage, you will receive two cards. Additional cards may be obtained upon request for eligible dependents that are away at school or do not live at home.

Where do I send claims?

TRICARE Supplement claims should be mailed to:
P.O. Box 1868
Grapevine, TX 76099-1868

Medicare Supplement claims should be mailed to:
Transamerica Life Insurance Company
Regional Claims Office
P.O. Box 97
Scranton, Pennsylvania 18504-0097

Your EOB's and other documents can also be emailed or faxed to:
Fax: 469-417-1960


How long does it take to process a claim?

It normally takes 2-3 weeks from the receipt of your claim for it to be processed and a check to be mailed. This does not include mailing time. When a claim is missing information such as name, social security number, diagnosis, physician information or a TRICARE Explanation of Benefits (EOB), the claim may be placed into a pending review file and payment may be delayed until such time when the information is received.

Why do we mail our premium payments to a Dallas, Texas address?

The premium payments mailed to Dallas are deposited directly into the bank and premium payments are posted into the billing system in a timelier manner.

Who do I call for billing or claims inquiries?
  • For Billing and Collection inquiries: 1-800-808-4515
  • For Claims inquiries: 1-855-688-1303
Can we make premium payments by credit or debit cards?

At this time we are unable to accept credit or debit card payments. For your personal convenience, you can pay your premiums automatically by Electronic Funds Transfer (EFT). Authorized EFT payments from your bank checking account are processed on the 1st of the month.

If my policy lapses can you reinstate my coverage or do I have to reapply for coverage?

If your insurance policy has lapsed for over 45 days, you must reapply for insurance coverage. Reinstatement is only considered if the lapsed period is less than 45 days.

Can I file a claim online?

Insurance carriers require the original claim be submitted for processing. Currently you cannot file a claim online.

Can I check the status of a claim online?

Unfortunately, you cannot check the status of a claim at this time. Please contact us at 1-800-808-4514.